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We realise that we may not be your choice for an airport transfer service however you really need to take a
few moments to read this page. The airport transfer business via the internet is growing here in the UK and almost
overnight many companies are springing up to offer you this service. This means you have lots of companies
all trying to sell you a service but is the price you see really the price you are paying?.
With about 90% of these other companies IT IS NOT! The favorite trick of some of these companies at
the moment is to tell you the basic price for instance Gatwick to London from only £45:00 this seems to be
cheaper than we can do it for well look again at the web sites and look closely at the small print
(usually a slightly darker shade than the background) they have little extras they don't want to shout about
for instance most charge an incoming flight surcharge of up to £10:00 (Why? why does it cost more to
get from the airport than it does to it? its the same distance!).
Of course another reason why some companies are cheaper than us is the fact that they are NOT
Public Carriage Office Licenced
use these companies at your own peril
they are operating illegally!!!!!!!
Then look out for any waiting time
charges most charge about £15:00 per hour and on many occasions we have heard of people being charged
hourly from the time the flight is scheduled to land rather than the time it actually lands if your
flight is late by a couple of hours that's an extra £30:00 added on. Also look out for "All car
parking fees must be paid" again Why? if the company knew their business they would get their driver
to the arrivals gate at about the same time as the customer thus avoiding long car park charges
and the maximum charge for 35 mins parking at the most expensive airport is only £3:80. Also
look out for different rates IE only £38:00 from Heathrow but £28:00 to go to Heathrow its the same
distance if you are coming or going!. Others say from the airport to central London for a fixed price
well central london is a fairly small area and if your journey doesn't terminate in that area then they
will add extra charges for that as well some even charge you extra for going on a motorway. Others
don't even bother to put their prices on the web pages because they know that you will be frightened
off by them but they figure once you have requested a quote they have got you and some charge a
stupid price for instance one company charges £130:00 for a 4 seat car from gatwick to London.
These companies prey on the fact that you are a tourist and a stranger here they hope that you dont
bother to check around other companies and that you assume that the price they give you is the best.
Aha I hear you say "AIRPORTTRANSFERS.BIZ have extra charges" correct we do but only reasonable ones for instance we
get to the airport just after your flight has landed we know from experience it takes about 35-70:50
mins for you to get through to the arrivals hall we swallow those car parking charges ourselves
however some people do take longer to come through because of passport problems visa problems
excessive duty free etc so all we do is add an extra £6:00 per hour to cover car parking past the
45 min threshold. we don't charge an incoming flight surcharge because we monitor all
incoming flights from our offices we know if your flight is late so we only send the driver
when we need to so that you don't have pay waiting time. we do not charge late night or weekend
surcharges we do however increase our prices by 50% on UK public holidays but that's because a
lot of people don't want to work on public holidays and so those that do demand extra money for it
we don't hide away what dates UK public holidays are we show them in very large print on our pages
and our quotes and our confirmations. Our prices don't change depending whether you are going or
coming from the airport its the same rate both ways and we go anywhere in greater London for that price
not just the bit in the middle.
All this being said there are some tourists that just cannot get
it right we warn people time and time again about the luggage space of a UK saloon (Sedan) car and yet
they still book a car for 4 people with 8 or 9 large suitcases in the hope it will fit we once even
had a family turn up with Ski's and 5 Snow boards and 5 people and all they booked was a standard car
we refused to carry them and they had to pay out over £195:00 to get themselves and their excessive
luggage to their hotel all this because they
tried to save £5:00 by not booking a larger car.
If you dont use us then for own safety check the company you are using is licenced
If you choose to use a company that isnt
Public Carriage Office Licenced then you have no redress against that company in any way and you have no way of knowing
if those drivers are insured for the carriage of passengers dont be fooled by
someone who says they are licenced ask for their number and even take the time to check with the
Public Carriage Office that they are licenced it really is in your own interest to ensure this In fact we have made it easy for you to check
Go Here This is the Transport for London website and you can check your favorite company is licenced
Now remember ANY car service that carries fare paying passengers MUST be licenced there are NO exceptions to this at all here are some of the tricks and exscuses our some of our competitors get up to
- We dont need a licence because we are a chauffeur company (WRONG!!!! All car services that carry fare paying passengers HAVE to be licenced and they HAVE to be licensed under their trading name so if Freds car service tell you they are licenced and give you a number to check and it comes up as Johns car service then they are NOT licenced)
- Our Licence number is XXXX (go to the PCO website and check I know of at least 4 companies that claim they have Licences but when you search the PCO database those numbers DONT exist)
- We have a licence but not under our trading name (WRONG!!!! we are trading as airporttransfers.biz and thats exactely what should be on our licence its the same for anyone else)
- We are a booking agency we dont need a Licence (WRONG!!! the law is quite specific ANYONE who takes a Booking needs an operators licence)
- We are not based in london so we dont need a Licence (WRONG!!! all car services in the UK have to be licenced if they are not based in london they need a Licence from their Local council)
- We have applied for a licence (WRONG!!!! you cannot TRADE without having a licence or a temporary permit)
- I am an owner-operator its only companies that need to be licenced (WRONG!!! anyone who accepts a Booking must be licenced)
- Any website that doesnt Mention anything about licences at the time of writing this (Jan 2003) we know of three MAJOR London Portal websites (in excess of 1 million visitors per year) that are recomending a company who have just had their application for a P.C.O Licence refused
- Websites that DONT give you any other contact details other than a phone number or an email address this usually means that they are trying to hide who and where they are from you
- Anyone that uses the words "TAXI" "CAB" or "CABS" in their advertising whatever medium including the Internet URL's and Domain names this is Illegal unless like us they can and do offer bookings for Licensed London TAXI's
Of course we could just be spinning you a yarn to try and get you to use us if you have any doubts Go Here and you can see a full Copy of the Private Hire vehicles operators act 1998 this is UK Law and this link will take you through to Her Majesties Stationery office who publish all UK legislation
Again we stress for your own safety and piece of mind you check the London based company you are going to use is licensed
NOW check the company
you are planning to use if they are NOT licenced do not touch them in any way. YOU HAVE BEEN WARNED

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